How do I access live chat on ATO? Fix Your Tax Issues

The Australian Taxation Office (ATO) is a government agencies in Australia. That manage tax and superannuation systems that support and fund services for Australians. The ATO providing fair and effective tax administration for all Australians. If you have any question or issue with Australian Taxation Office, here we sharing details about How do I access live chat on ATO, email support or head office address.

There are different ways to reach the Australian Taxation Office (ATO) support team. You can use below method to reach easily their representatives team:

Access live chat on ATO

Live chat is another best way to contact ATO representatives team. You can chat through their website or the myTax app. Currently live chat is only available for users of myTax or who have small business enquiries.

The live chat service is open 10:00 am to 6:00 pm Monday to Friday (AEDT). On Australian national public holidays, live chat service is closed throughout Australia.

Speak with ATO by Phone

Australian Taxation Office Department Phone numbers
General enquiries 13 28 61
Business enquiries 13 28 66
Compliance activity call-back line 1300 650 286
Complaints, compliments, feedback or suggestions 1800 199 010
Emergency Support line 1800 806 218
ATO Linking Code Number 13 28 61
Foreign Investment Review Board enquiries 1800 050 377
Identity theft 1800 467 033
Indigenous Helpline 13 10 30
International GST enquiries +61 2 6216 1111
Lodge and Pay enquiries 13 11 42
Lodgment support (call-back line) 1300 661 508
Not-for-profit organisations 1300 130 248
Overseas enquiries +61 2 6216 3444
Overseas enquiries – general +61 2 6216 1111
non-English speakers – Overseas enquiries +61 3 9268 8332
Payment support 1300 880 217 or 1300 466 859
Registered tax professionals 13 72 86
Report a scam 1800 008 540
Small Business Superannuation Clearing House (SBSCH) 1300 660 048
Superannuation enquiries 13 10 20
Switchboard 13 28 69
Tip-off Hotline 1800 060 062
Translating and interpreting service 13 14 50
Self-help services
Individuals 13 28 65
Business 13 72 26
Publications 1300 720 092

General enquiries: 13 28 61

ATO general help line number is 13 28 61. This helpline is open from 8:00 am to 6:00 pm, Monday to Friday. You can use this number for progress of returns, tax return preparation, higher education or trade loans and other general enquiries.

If you are calling from overseas, you can call +61 2 6216 1111. This helpline is open 8 am to 5 pm, Monday to Friday.

By Social media

The ATO is also active on social media, so Join ATO on social media (Facebook, Twitter, and LinkedIn) and ATO community to ask questions about tax and super and get the latest tips and updates.

In person

You can visit an ATO tax office in person to get help with your tax affairs – it’s easy, free and fast.

ATO Headquarters Information

Head Office Address:

26 Narellan St,
Canberra ACT 2601,

Ph: 13 28 61 / 13 28 69

What time does ATO open?

If you are planning a visit to ATO , Here you can find ATO regular opening hours, Today Hours, Sunday Hours, directions, and information about their different services.

Here we list out ATO support hours in the Table.

ATO hours today Opening hours Closing hours
Monday 08:00 AM 06:00 PM
Tuesday 08:00 AM 06:00 PM
Wednesday 08:00 AM 06:00 PM
Thursday 08:00 AM 06:00 PM
Friday 08:00 AM 06:00 PM


Q. Can the ATO help me with my tax return?

A: If you need help lodging your tax return their Tax Help program is free and helps individuals with simple tax affairs.

Q. How do I check the progress of my ATO tax return?

A: Check the progress of your tax return using our self-help services. Most returns lodged online process within 2 weeks.

Q. How do I make a tax payment?

A: You can make a tax payment online, by phone, or by mail.

You may also check: Get Help with Optus Australia and Solve Any Issue

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