The Australian Taxation Office (ATO) is a government agencies in Australia. That manage tax and superannuation systems that support and fund services for Australians. The ATO providing fair and effective tax administration for all Australians. If you have any question or issue with Australian Taxation Office, here we sharing details about How do I access live chat on ATO, email support or head office address.
There are different ways to reach the Australian Taxation Office (ATO) support team. You can use below method to reach easily their representatives team:
Access live chat on ATO
Live chat is another best way to contact ATO representatives team. You can chat through their website or the myTax app. Currently live chat is only available for users of myTax or who have small business enquiries.
The live chat service is open 10:00 am to 6:00 pm Monday to Friday (AEDT). On Australian national public holidays, live chat service is closed throughout Australia.
Speak with ATO by Phone
| Australian Taxation Office Department | Phone numbers |
| General enquiries | 13 28 61 |
| Business enquiries | 13 28 66 |
| Compliance activity call-back line | 1300 650 286 |
| Complaints, compliments, feedback or suggestions | 1800 199 010 |
| Emergency Support line | 1800 806 218 |
| ATO Linking Code Number | 13 28 61 |
| Foreign Investment Review Board enquiries | 1800 050 377 |
| Identity theft | 1800 467 033 |
| Indigenous Helpline | 13 10 30 |
| International GST enquiries | +61 2 6216 1111 |
| Lodge and Pay enquiries | 13 11 42 |
| Lodgment support (call-back line) | 1300 661 508 |
| Not-for-profit organisations | 1300 130 248 |
| Overseas enquiries | +61 2 6216 3444 |
| Overseas enquiries – general | +61 2 6216 1111 |
| non-English speakers – Overseas enquiries | +61 3 9268 8332 |
| Payment support | 1300 880 217 or 1300 466 859 |
| Registered tax professionals | 13 72 86 |
| Report a scam | 1800 008 540 |
| Small Business Superannuation Clearing House (SBSCH) | 1300 660 048 |
| Superannuation enquiries | 13 10 20 |
| Switchboard | 13 28 69 |
| Tip-off Hotline | 1800 060 062 |
| Translating and interpreting service | 13 14 50 |
| Self-help services | |
| Individuals | 13 28 65 |
| Business | 13 72 26 |
| Publications | 1300 720 092 |
General enquiries: 13 28 61
ATO general help line number is 13 28 61. This helpline is open from 8:00 am to 6:00 pm, Monday to Friday. You can use this number for progress of returns, tax return preparation, higher education or trade loans and other general enquiries.
If you are calling from overseas, you can call +61 2 6216 1111. This helpline is open 8 am to 5 pm, Monday to Friday.
By Social media
The ATO is also active on social media, so Join ATO on social media (Facebook, Twitter, and LinkedIn) and ATO community to ask questions about tax and super and get the latest tips and updates.
In person
You can visit an ATO tax office in person to get help with your tax affairs – it’s easy, free and fast.
ATO Headquarters Information
Head Office Address:
26 Narellan St,
Canberra ACT 2601,
Australia
Ph: 13 28 61 / 13 28 69
What time does ATO open?
If you are planning a visit to ATO , Here you can find ATO regular opening hours, Today Hours, Sunday Hours, directions, and information about their different services.
Here we list out ATO support hours in the Table.
| ATO hours today | Opening hours | Closing hours |
| Monday | 08:00 AM | 06:00 PM |
| Tuesday | 08:00 AM | 06:00 PM |
| Wednesday | 08:00 AM | 06:00 PM |
| Thursday | 08:00 AM | 06:00 PM |
| Friday | 08:00 AM | 06:00 PM |
| Saturday | – | – |
| Sunday | – | – |
Faq
Q. Can the ATO help me with my tax return?
A: If you need help lodging your tax return their Tax Help program is free and helps individuals with simple tax affairs.
Q. How do I check the progress of my ATO tax return?
A: Check the progress of your tax return using our self-help services. Most returns lodged online process within 2 weeks.
Q. How do I make a tax payment?
A: You can make a tax payment online, by phone, or by mail.
You may also check: Get Help with Optus Australia and Solve Any Issue
