HCF Travel Insurance Questions? Get Help Here

HCF is one of Australia’s largest not-for-profit health fund and life insurance company, founded in 1932. HCF provides health insurance, recover covers, pet insurance, travel insurance and life insurance. This guide will equip you with the knowledge to access the various support options offered by HCF Travel Insurance.

Get Support from HCF Travel Insurance

If you have any questions or need to make changes to your travel insurance policy, you can:

Call on 1800 689 410 (weekdays 8am to 7pm AEST, Saturday 8am to 5pm AEST)
Email at: HCF@allianz-assistance.com.au

To make a new claim or to check the status of an existing claim, head to their claims portal.

24/7 emergency assistance

Call emergency services immediately if your condition is life threatening.

Call on:
+61 7 3305 7499 (overseas)
1800 010 075 (within Australia)

A Guide to Reaching HCF Australia Right Team

If you are seeking information, or need to get in touch with HCF Australia, here we provide information about how to reach HCF support team, email support, head office address and other contact method for contacting them.

  • By Phone
  • Send a Mail
  • Email Support
  • Live Chat

HCF Travel Insurance

Call At – 13 13 34

For general inquiries about HCF services you can call on their helpline number at 13 13 34. The helpline is available 8 am – 8 pm from Monday to Friday, and 9 am – 5 pm Saturday. If you are overseas and need to get in contact with HCF call at +61 2 9290 0100.

Customer service representatives can assist wide range of queries, including:

  • General Enquiries
  • Technical support
  • Feedback and complaints
  • Your Policy
  • Claims
  • HCF products

You can also call HCF on a number of other specific lines, such as:

HCF Department Phone numbers
Making a payment 13 14 39
Complaints Number 13 13 34
(Overseas customers) From Australia 13 68 42
Outside Australia +61 2 9290 0100

By Email

Reaching the customer support team, via email, can be easier than you think. To send an email visit on their Contact Us page and filling the contact form and submit your information with subject (query).

To make a complaint: complaints@hcf.com.au

Using Mail

You can also send your query using mailing address, HCF postal address is GPO BOX 4242 , Sydney, NSW 2001. If you have any questions any suggestions try this Head office address for fast response.

In Person:

You can also visit your nearest branch to get help with your policy, make a claim, or ask any questions you may have. To find your nearest branch visit on their Find a Branch option.

HCF Headquarter Information

Head Office address:

1/403 George St,
Sydney NSW 2000,

Ph: 13 13 34

Corporate email: service@myhcf.com.au

You may also check: How do I submit a claim to Bupa?

What time does HCF open?

HCF branches opening hours vary depending on locations. Here we list out HCF Contact hours in the Table.

HCF hours today Opening hours Closing hours
Monday 08:00 AM 08:00 PM
Tuesday 08:00 AM 08:00 PM
Wednesday 08:00 AM 08:00 PM
Thursday 08:00 AM 08:00 PM
Friday 08:00 AM 08:00 PM
Saturday 09:00 AM 05:00 PM

Which day HCF holiday close ?

  • Christmas Eve
  • Christmas Day
  • Boxing Day
  • New Years Eve
  • New Years Day
  • Anzac Day

You may also check: Here’s How to File a Complaint to Australia Post

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