How do I cancel Foxtel subscription? Simple Steps

Foxtel is a pay television company in Australia, that provides Australia with the world’s best shows and streaming apps, all in one place. Foxtel offers a wide range of channels and number of streaming services. Whether you’re seeking assistance with your Foxtel services, want to cancel Foxtel Subscription, and have any questions about specific channels, or require technical support, Foxtel provide some options to reach their customer support team.

How to cancel Foxtel Subscription?

Here are step for a cancellation process:

  • Log in to My Account.
  • Click Cancel Subscription, then Yes, Cancel when prompted
  • Select your reason for cancelling and your most used device from the drop-down lists
  • Click Cancel my membership.

If you can’t see the Cancel my subscription button, this may mean that you’ve just signed up to Foxtel Now. You’ll need to wait 24 hours after signing up before cancelling your service.

If you still need help cancelling Foxtel Now, or want to get in touch with their support team, see below method to reach their representative team.

For general inquiries – 131 999

For general inquiries like account, billing and payment, technical support you can reach Foxtel’s customer care team by calling 131 999 (Australia) or +61 3 8325 2701 (Overseas). You can connect during working hours 9 am – 9 pm Monday – Friday, 10 am – 8 pm Saturday to Sunday. Foxtel representatives team are help you to resolve your verity of inquiries, including:

  • Billing and payment queries
  • Account management
  • Cable network closure
  • Creating a Foxtel ID
  • Returning my equipment
  • Streaming service guidance
  • Picture issue
  • Technical support
  • Channel subscription information

Live Chat Support

If you prefer to resolve your questions online, Foxtel offers live chat options through its comprehensive website. Visit their contact us page and click on Live Chat option and get instant answers, solutions and help with your bill, change of address or technical issues with ease.

Foxtel Contact

Social Media

Foxtel active on social media, connect with Foxtel on Facebook, Twitter, and Instagram to: send direct messages to customer service representatives.

Foxtel Headquarter Information

Head Office Address:

5 Thomas Holt Dr,
Macquarie Park NSW 2113,

Ph: 131 999

You may also check: How to Get in Touch with Commonwealth Bank? Get Answer Here!

What time does Foxtel open?

Here we list out Foxtel support hours in the Table.

Foxtel hours today Opening hours Closing hours
Monday 09:00 AM 09:00 PM
Tuesday 09:00 AM 09:00 PM
Wednesday 09:00 AM 09:00 PM
Thursday 09:00 AM 09:00 PM
Friday 09:00 AM 09:00 PM
Saturday 10:00 AM 08:00 PM
Sunday 10:00 AM 08:00 PM

Which day Foxtel holiday close ?

  • Christmas Eve
  • Christmas Day
  • Boxing Day
  • New Years Eve
  • New Years Day
  • Anzac Day


Q. How do I change my package on Foxtel?

A: You can upgrade or swap packs of an equal value online via My Account. To upgrade or swap channel packs: Log in to My Account. Click Change my subscription under the My Package tab.

Q. How do I change my Foxtel Now channel packs?

A: You can add or remove Foxtel Now channel packs at any time via My Account:

  • Log in to My Account.
  • Click Update package.
  • If you’d like to:
    add pack(s), click Add to cart on any pack(s) you want to add
    remove pack(s): click X next to the pack you want to remove from My Cart.
  • Click Update my package.

Q. How do I complain to Foxtel?

A: Phone: Call on 131 999. The support team are available from 9am to 9pm on Monday to Friday and from 10am to 8pm on Saturday to Sunday.

Email and Online: You can email your complaint by filling out the complaints form on their website.

Mail: You can send a letter to:
Customer Resolutions Team
PO Box 649 Collins Street,
West VIC 8007

Q. How do I make a payment?

You can make a payment to your Foxtel account at any time via the following methods:

  • online, using Pay My Bill
  • on your mobile phone, using the My Foxtel app
  • by calling us on 1300 008 987
  • BPAY
  • in person by paying by cash or cheque at Australia Post.

You may also check: How to Cancel Vodafone Service? We Have Answers!

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