Lumo Energy – Your Easy Answer to Energy Questions

Lumo Energy is an Australian energy retailer, which has been wholly owned by Snowy Hydro one of Australia’s largest and oldest renewable energy generators. The company provides electricity and gas to homes and businesses in Victoria and South Australia. Lumo Energy has providing a high level of customer service, and a commitment to sustainability.

Get in touch with Lumo Energy

Lumo offers a variety of ways to get in touch with their support team, you can use below method to resolve you query and get information about their service.

By phone

For general inquiries about Lumo services you can call on their helpline number at 1300 115 866. The helpline is available Monday to Friday 8.00am – 8.00pm (AEST/AEDT), and Saturday 8.00am – 5.00pm (AEST/AEDT). You can use this helpline for following services:

  • Energy Plans
  • Payment
  • Billing
  • Meter Installation
  • Rewards

International calls: If you are calling from overseas call on +613 9977 6109.


If you’re looking to make a payment, for a copy of your bill or to setup Direct Debit, changing to eBilling or adding concessions, MyAccount can help you with it all. MyAccount is the perfect place to organise your energy account 24/7.

Submit Enquiry

You can also Submit a Request using their contact page. Fill out the form with your contact information, select the subject relevant to your query, and explain your issue. A Lumo representative will reach out to you with a helpful response.

Live Chat Support

Live chat is best way to contact Lumo Australia for customer support, and other general inquiries. Visit on their “Contact Us” page and click on the Chat with us Online button on right side. Enter your first name and last name, then start chat.

By Mail

Here you can contact Lumo via mailing, the postal address is Lumo Energy, PO Box 4136, East Richmond, VIC 3121. If you have any questions any suggestions try this Head office address for fast response.

Lumo Headquarter Information

Head Office Address:

570 Church St,
Cremorne VIC 3121,

Ph: 1300 115 866

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What time does Lumo Energy open?

Here we list out Lumo contact hours in the Table.

Lumo hours today Opening hours Closing hours
Monday 08:00 AM 08:00 PM
Tuesday 08:00 AM 08:00 PM
Wednesday 08:00 AM 08:00 PM
Thursday 08:00 AM 08:00 PM
Friday 08:00 AM 08:00 PM
Saturday 08:00 AM 5:00 PM

Which day Lumo holiday close ?

  • Christmas Eve
  • Christmas Day
  • Boxing Day
  • New Years Eve
  • New Years Day
  • Anzac Day


Q. How do I pay my Lumo Energy?

  • Direct Debit
  • BPAY
  • Call 1300 115 866 – You have 24/7 access to their automated phone service.
  • EvenPay
  • Post them a cheque – Make your cheque payable to Lumo Energy, PO Box 4136, East Richmond, VIC 3121.
  • Pay in person at Australia Post
  • Centrepay – Arrange a regular payment through Centrelink. Call 1300 115 866.

Q. Why Choose Lumo Energy?

A: There are many reasons to choose Lumo Energy. Here are just a few of the benefits:

  • High level of customer service
  • Transparent pricing
  • Wide range of plans
  • Additional services

Q. How can I switch to Lumo Energy?

A: You can sign up for a plan online or over the phone. Lumo Energy will handle the switchover process for you, including cancelling your existing energy contract and connecting you to their network.

Q. What is Lumo Rewards?

A: Lumo Rewards is a loyalty program offered by Lumo Energy. It lets you earn credits for being a Lumo customer and paying your bills on time, which you can then redeem for savings and rewards.

Q. Who is eligible for Lumo Rewards?

A: Available to Lumo Energy customers in South Australia with eligible Basic or Plus electricity plans.

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