Struggling with Your NBN Connection?

NBN is an internet provider in Australia, established in 2009. That design, build and operate a wholesale broadband access network for Australia.  The company creating a network that criss-crosses a country, and allowing internet retailers to provide reasonably priced broadband services to consumers and businesses.

Having trouble with your NBN connection, don’t worry, there’s help available! Here’s a guide to navigate the NBN troubleshooting maze:

Is your internet slow, or having trouble connecting specific devices? Ensure all cables are securely plugged in, restart your modem/router, and check for firmware updates.

How to Seek Assistance with NBN connection:

Whether you’re having trouble with your connection, your plan, or general question, here we sharing simple method to reach NBN. Use below method to resolve your query:

General Inquiries: 1800 687 626

If you have a query with nbn services you will need to speak with your phone and internet provider. Call at 1800 687 626 for all NBN-related inquiries. You will need to talk to your provider in relation to the issues listed below:

  • Loss of phone or internet connection including outages/dropouts
  • Missing equipment
  • Missing or incorrect address
  • Appointments including technician hasn’t turned up
  • Concerns about speed
  • Issues getting connected
  • Service connection delays

Live Chat Support

You can reach the nbn virtual assistant using their contact us page. Visit their contact page and click on live chat button on right side on bottom. The chat option is available 24/7 to help you find general information about the nbn network.

By nbn online

Reach nbn online to:

  • Check an existing enquiry
  • Get help with an nbn Technology Choice Program enquiry
  • Relocate or remove all other nbn equipment
  • Report damage to property or nbn equipment
  • Remove nbn Satellite Equipment
  • Make a complaint

Social media

nbn is active on social media platform, you can send message using their Facebook, Twitter and Instagram.

NBN Headquarter Information

Head Office address:

Level 13,
100 Mount street,
North Sydney NSW 2060, Australia

Ph: 1800 687 626

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What time does NBN open?

Here we list out NBN support hours in the Table.

NBN hours today Opening hours Closing hours
Monday 08:00 AM 06:00 PM
Tuesday 08:00 AM 06:00 PM
Wednesday 08:00 AM 06:00 PM
Thursday 08:00 AM 06:00 PM
Friday 08:00 AM 06:00 PM

Which day NBN holiday close ?

  • Christmas Eve
  • Christmas Day
  • Boxing Day
  • New Years Eve
  • New Years Day
  • Anzac Day

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