Experiencing Belong Internet Issues? What to Do

Belong is an Australian telecommunications provider, started by Telstra in 2013. Belong operates exclusively online, offering straightforward, reliable and great value internet and mobile plans at lower prices.

If you’re a Belong customer facing internet issues, here’s a guide to help you troubleshoot and get back online:

Check for Outages:

Belong App/Website: Download the Belong app or log in to your account on their website. Navigate to “My Services” and check for any reported outages in your area.

Restart your modem and router:

This simple step can often resolve temporary glitches.

Restart Connected Devices:

Turn off and on any devices experiencing internet issues (computer, phone, etc.).

How do I get support from Belong Australia?

Belong makes it easy to get in touch through various channels, so you can get the help you need quickly and easily. Here we provide easy method to reach Belong Australia support team which provides tips for getting the help you need. You can use below contact method to resolve you query and get information about their service.

By Phone

Generally Inquiries: Call the Belong customer care line on 1300 235 664. Use this helpline for generally inquiries about their services like internet plan, Belong internet outage active sim and payment. This is available 7 days a week from 8 AM to 8 PM AEDT.

To make a Complaint: Call on 1800 865 028 between 8am and 8pm (AEDT), 7 days a week. Or send an email at complaints@belong.com.au

Live Chat support

Live chat is best way to reach Belong Australia for customer support, technical support, internet support and other general inquiries. Visit on their “Contact Us” page and click on the Let’s Chat button on right side on bottom. The chat option available between 8am and 8pm (AEDT), 7 days a week.

By Social Media

Belong active on Social Media platform, you can send message using Facebook messenger or twitter.

Belong Company Information

Head Office Address:

Level 38,
242 Exhibition St,
Melbourne, Victoria, 3000, Australia

Ph: 1300 235 664

You may also check: NRMA: Get Help with Claims, Insurance & General enquiries

What time does Belong open?

Here we list out Belong Contact hours in the Table.

Belong hours today Opening hours Closing hours
Monday 08:00 AM 08:00 PM
Tuesday 08:00 AM 08:00 PM
Wednesday 08:00 AM 08:00 PM
Thursday 08:00 AM 08:00 PM
Friday 08:00 AM 08:00 PM
Saturday 08:00 AM 08:00 PM
Sunday 08:00 AM 08:00 PM

Belong close on following holidays

  • Christmas Eve
  • Christmas Day
  • Boxing Day
  • New Years Eve
  • New Years Day
  • Anzac Day


Q. How long will it take to connect my internet?

A: The install time for the nbn can vary. It depends on a few things, like:

  • What work NBN Co has already done at your property
  • The type of nbn technology being installed
  • The availability of nbn installers

Q. How do I rejoin Belong for internet?

A: If you used to be with Belong for your internet, you’ll only need two things to get reconnected:

  • Your account email
  • The address you want to get connected

Q. What data plans does Belong have?

A: There are three options to choose from:

  • $15 per month for 20 GB
  • $35 per month for 100 GB
  • $70 per month for 400 GB

Q. How do I check if there’s an internet outage?

A: Check your nbn network status on the NBN co website.

Download Belong App on the Apple App Store or Google Play Store and check via ‘My services’.

Log in to your Belong account and on their website check via ‘My services’.

You may also check: Lumo Energy – Your Easy Answer to Energy Questions

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