Need Help with NIB?

nib is one of Australia’s fastest growing health funds, Established in 1952. nib Group provides health and medical insurance to Australian and New Zealand residents.

Whether you’re seeking information about their services, or facing a claim issue, and want to reach their customer representative team? here we provide different contact method to connect nib support team easily.

How Get in help with NIB Experts Team

nib offers different ways to connect and receive the assistance you need. Here’s a comprehensive guide to contacting nib for your specific needs:

Live Chat Support

Live chat offers a convenient way to get help without having to wait on hold. For live chat visit nib contact us page and click on Chat Now button on right side. The chat service is available 24 hours a day, 7 days a week.

By Phone

For General Inquiries:
You can call 13 16 42 to speak to a customer service representative, whether you’re an existing nib member or looking to join. If you are calling for outside Australia Call at +61 2 9692 4300. The helpline is open Mon to Fri: 8:00 AM – 8:30 PM and Sat: 8:00 AM – 1:00 PM, Closed: Sundays and NSW public holidays.

Overseas members:
Call (within Australia): 1800 775 204, Call (outside Australia):  +61 2 9692 4488
Open: Mon – Fri: 8:30 AM – 6:00 PM, Closed: Sat, Sun and public holidays.

Corporate clients:
For all corporate sales enquiries,
Call: 1800 13 14 63
Email sales team:

Life Insurance:
Call on: 1800 663 170, Open: Monday – Friday, 8:30 AM – 5:00 PM (AEST/AEDT)
Email at:
Fax: 1800 064 900

nib Expatriate Health Insurance:
Call on: 1800 941 012 (within Australia), or +61 2 9695 4487 (outside Australia)
Open: Monday – Friday, 8:30 AM – 5:00 PM (AEST/AEDT)
Email at:

By Mail

Here you can contact via nib postal address is nib health funds Locked Bag 2010, Newcastle NSW 2300. If you have any questions any suggestions try this Head office address for fast response.

nib Corporate Office Information

Head Office Address:

22 Honeysuckle Drive,
Newcastle NSW 2300,

Ph: 13 16 42

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What time does nib open?

Here we list out nib contact hours in the Table.

nib hours today Opening hours Closing hours
Monday 08:00 AM 08:30 PM
Tuesday 08:00 AM 08:30 PM
Wednesday 08:00 AM 08:30 PM
Thursday 08:00 AM 08:30 PM
Friday 08:00 AM 08:30 PM
Saturday 08:00 AM 01:00 PM

Which day nib holiday close ?

  • Christmas Eve
  • Christmas Day
  • Boxing Day
  • New Years Eve
  • New Years Day
  • Anzac Day

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