Lost Package? Here’s How to File a Complaint to Australia Post

Australia Post postal service corporation in Australia, connecting people to each other and the world. The first Post Office was established in Sydney, in 1809. Today, they have one of Australia’s largest retail networks with over 4,271 Post Offices, including 2,500+ in rural and remote areas.

If you need assistance or have inquiries with AusPost, in this guide we provide comprehensive information on how to reach Australia Post helpful customer support team.

The Easy Guide to Australia Post complaints

From delayed deliveries, lost packages, tracking parcle, many Australians are feeling disgruntled by the service they receive. Australia post offer a different ways to how to resolve your complaints

Common Complaints Against Australia Post

  • Delivery Delays
  • Lost or Damaged Parcels
  • Poor Customer Service
  • Safe Drop Issues

AusPost has a different of ways to reach their representatives team for customer support, parcel delivery, and technical assistance. Here are the best ways to get in touch with Australia Post representatives team, you can use following method to resolve your problem:

Australia Post complaints

Call at – 13 POST (13 7678)

For any general inquiries or other concerns, like delivery, missing item, account, call on their helpline number at 13 11 18. The helpline is available 8 am to 6 pm, from Monday to Friday (except national public holidays). If you are calling from overseas call at +61 3 8847 9045.

Enquire online

Australia Post offers an online support on their official website. Visit their contact page go to their Enquire online section. Select an enquiry type, tell them the important details and they will be in touch. This method is useful for following enquiry type:

  • Late or missing item
  • Mail redirection or hold
  • Delivery issue
  • Other products and services

Live Chat Support

Auspost offers live chat options through its comprehensive website. Visit their contact us page and click on Live Chat option and get instant answers, solutions and help with Track a parcel, Redirect a parcel, Collect on your behalf or technical issues with ease. This service is available during business hours.

Visit Post Office

You can speak with someone from their team at any Post Office across Australia. Use their Post Office locator tool to find one that’s close to you.

Australia Post Headquarter Information

Head Office address:

111 Bourke St,
Melbourne VIC 3000,

Ph: 13 POST (13 7678)

What time does Australia Post open?

Here we list out Australia Post helpline hours in the Table.

Australia Post hours today Opening hours Closing hours
Monday 08:00 AM 06:00 PM
Tuesday 08:00 AM 06:00 PM
Wednesday 08:00 AM 06:00 PM
Thursday 08:00 AM 06:00 PM
Friday 08:00 AM 06:00 PM

Which day Australia Post holiday close ?

  • Christmas Eve
  • Christmas Day
  • Boxing Day
  • New Years Eve
  • New Years Day
  • Anzac Day


Q. How can I track a parcel through Australia Post?

A: Visit the official Australia Post website, go to the ‘Track’ section, and enter your tracking number. You’ll get real-time updates on your parcel’s location and delivery status.

Q. Does Australia Post charge by size or weight?

A: The cost depends on the size, weight, and destination of your parcel. You can estimate the cost using the online postage calculator on the Australia Post website.

Q. How long will it take my parcel to arrive?

A: Delivery times vary depending on the delivery speed you choose, and where you’re sending from, and where you’re sending to.

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