Jetstar Cancelled Flights – What Are Your Options?

Having your Jetstar flight cancelled can be frustrating, but don’t panic! Here are some options available to passengers when facing a canceled Jetstar flight.

  • Rebooking: Jetstar aims to get you back on track as soon as possible. They will try to rebook you on the next available flight to your destination at no additional cost.
  • Refund: If the airline cancels the flight, in some cases passengers may be eligible for a refund. For delays or cancellations within 72 hours of departure and causing a 3+ hour change, a refund is likely.
  • Credit Voucher: Jetstar may offer affected passengers travel vouchers or credit for future flights. This voucher is valid for 12 months.

Any Other Help with Jetstar

Jetstar provide different ways to reach their representatives team, you can use following method to resolve your problem:

General Inquiry – 131 538

You can reach Jetstar customer support team by calling their helpline number at 131 538 directly. You can connect during 24 hours a day, 7 days a week. This helpline can help to resolve your query like a change booking, refund, Lost, damaged or delayed baggage and other services.

Jetstar Holidays team

If you have any problem with Jetstar Holidays booking, you can give them feedback using by phone at 1300 360 520 for all information you need to help you book your holiday. The helpline is available 8:00am – 8:00pm AEDT/AEST Monday to Friday, 8:30am – 5:30pm AEDT/AEST, Saturday and Sunday.

By Online

You can also reach Jetstar Customer Support through their website. Visit Jetstar website and click on the Contact Us link. Then choose from a variety of options, such as managing your booking, Delays or cancellations, Making a new booking, Travel Insurance products, checking flight status, or making a complaint.

Using Live Chat

For live chat go to Jetstar website and click on Contact Us link. Then click on Need a Help button on right side of bottom. Ask your question to Jetstar’s virtual assistant. They help you with your Jetstar query.

Social media

You can also try to contact Jestar using social media through Twitter or Facebook.

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Jetstar Headquarters Information

Head Office Address:

PO Box 4713,
Melbourne, VIC 3001,

Ph: 131 538

What time does Jetstar open?

Jetstar hours today Opening hours Closing hours
Monday Open 24 Hours Open 24 Hours
Tuesday Open 24 Hours Open 24 Hours
Wednesday Open 24 Hours Open 24 Hours
Thursday Open 24 Hours Open 24 Hours
Friday Open 24 Hours Open 24 Hours
Saturday Open 24 Hours Open 24 Hours
Sunday Open 24 Hours Open 24 Hours

About Jetstar

Founded 2003, Jetstar is a low-cost airline in Australia, which is subsidiary of Qantas. Jetstar headquarter located at Melbourne, and it operates domestic and international flights services. In the Asia-Pacific region, Jetstar is one of the largest low-cost airline that offering budget-friendly air travel options.


Q. How can I talk to someone at Jetstar?

A: Call at 131 538 for all information you need to help you manage your booking, refund and other services.

Q. Is Jetstar customer service 24 hours?

A: Yes, Jetstar support centre is available 24 hours, 7 days a week.

Q. How can I book a flight with Jetstar Australia?

A: You can book a flight with Jetstar Australia online, by phone, or at a travel agent.

Q. How to get Refund from Jetstar Australia?

A: Jetstar Australia’s refund policy varies depending on the type of fare you purchase and the reason for your cancellation.

Q. How to report for Lost, damaged or delayed baggage?

A: In case of baggage related issues, you can reach Jetstar’s baggage services team on 131 245 (Australia) between 7:00 AM and 8:00 PM, Monday to Sunday.

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