Question with Optus Australia? Solve Any Issue

Optus is on of Australia’s largest telecommunications company based in Sydney, NSW, Australia. The company provides a wide range of products and services, including mobile plans, fixed-line telephone service, and broadband internet access. It provides services both directly to end users and also acts as a wholesaler to other service providers such as Exetel and Amaysim.

If you have any issue with Optus services or products, here we sharing useful information about how to get in touch with Optus, email support, operating hours, corporate office detail.

question with Optus

Question with Optus?

If you want to Get in touch with Optus Australia, you have several options depending on your preference and issue. Optus representatives team are to help with a wide range of enquiries, including:

  • Billing
  • Sales
  • Technical Support
  • Managing your service
  • Coverage

General Enquiries / Billing

For Optus Billing, Sales, Technical Support, and Coverage, you can reach their support team by calling 133 937 directly. You can connect during working hours 9am – 6pm AEST Monday – Friday, 9am – 5pm AEST Saturday. This is the main phone number for the Optus and will connect you to their general customer service line. You can also send a message by account.

  • For residential customers: 133 937
  • Moving and disconnecting: 1300 555 241, available Monday to Friday from 8am to 7pm (AEST) and Saturday from 9am to 6pm (AEST).
  • For business customers: 13 3388

Online Support

You can message Optus 24 hours a day, 7 days a week using My Optus app and Optus website. You can also chat with an Optus customer service representative online.


You can also send an email Optus customer service at:

Optus Headquarters Information

Head Office Address:

1 Lyonpark Road,
Macquarie Park, NSW 2113,

Ph: +61 2 8082 7800

What time does Optus open?

If you are planning a visit to Optus , Here you can find Optus regular opening hours, Today Hours, Sunday Hours, directions, and information about their different services.

Here we list out Optus support hours in the Table.

Optus hours today Opening hours Closing hours
Monday 09:00 AM 06:00 PM
Tuesday 09:00 AM 06:00 PM
Wednesday 09:00 AM 06:00 PM
Thursday 09:00 AM 06:00 PM
Friday 09:00 AM 06:00 PM
Saturday 09:00 AM 05:00 PM

Which day Optus holiday close ?

  • Christmas Eve
  • Christmas Day
  • Boxing Day
  • New Years Eve
  • New Years Day
  • Anzac Day

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Q. What happens when I run out of data Optus?

A: Once you’ve reached your shared data allowance you’ll continue to use data at speeds of up to 1.5Mbps.

Q. How to pay Optus bill?

A: There are different options available for paying your bill.

  • Direct debit
  • Credit, debit or charge card
  • BPAY
  • Over the phone
  • In-person
  • Cheque

Q. How do I track my order on Optus app?

If you’ve received a confirmation order number ending with ‘A’ (e.g. 12345678A), follow the steps below in your My Optus app

  • Open the app
  • Tap Account (previously ‘More’ as mentioned in the above video)
  • Tap Track My Order
  • Select Mobiles and more
  • Enter your order number and tap Track My Order
  • Tap on Delivery
  • All order status updates and notifications (if available) for your order number will be visible

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